Privacy Policy

When you interact with Tibb e Sina — whether placing an order, filling out a contact form, or browsing our website — we may collect the following types of information:

Personal Information

• Name — to personalise your order and communications.
• Phone number — to confirm your order, provide delivery updates, and offer support.
• Email address — for order confirmation, invoices, and optional marketing communications.
• Delivery address — to ship your order to the correct location.

Automatically Collected Information

• Browser type and device information
• Pages visited and time spent on each page
• IP address and approximate geographic location
• Referring website (how you arrived at our site)

We do not collect sensitive financial information such as bank card numbers directly. All payment processing is handled through secure third-party services.

We use the information we collect for the following purposes:

• Order Processing: To confirm, pack, and deliver your order.
• Customer Support: To respond to your questions, complaints, or feedback.
• Order Updates: To send SMS or WhatsApp notifications about your order status.
• Marketing (Optional): If you have opted in, we may send you information about new products, promotions, and health tips. You can opt out at any time.
• Website Improvement: To analyse how visitors use our site and improve the user experience.
• Legal Compliance: To comply with applicable laws and regulations in Pakistan.

We will never use your information for purposes other than those listed above without your explicit consent.

We respect your privacy. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• Delivery Partners: We share your name, phone number, and address with our courier partners (e.g., TCS, Leopards, or local delivery services) solely to complete your delivery.
• Technology Providers: We use trusted third-party services (e.g., web hosting, payment gateways) that may process your data on our behalf, under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or to protect the rights and safety of Tibb e Sina or others.

We take the security of your personal information seriously. We implement a range of technical and administrative measures to protect your data, including:

• Secure HTTPS connections on all pages of our website.
• Encrypted storage of sensitive database records.
• Limited staff access to customer data on a need-to-know basis.
• Regular security reviews of our systems and practices.

While we take every precaution, no method of data transmission over the internet is 100% secure. If you have any concerns about the security of your information, please contact us immediately.

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us:

• Remember items in your shopping cart.
• Understand which pages are most popular.
• Improve site performance and loading times.

You can choose to disable cookies in your browser settings at any time. Please note that disabling cookies may affect the functionality of our shopping cart and checkout process.

We do not use cookies to track your activity outside of our website.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to legal obligations.
• Opt-Out: You may opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in any email we send.

To exercise any of these rights, contact us at info@tibbesina.pk or WhatsApp us at 0300-1234567. We will respond within 7 business days.

Our website may contain links to third-party websites (e.g., social media platforms, delivery trackers). These sites have their own privacy policies, which we have no control over.

We encourage you to review the privacy policy of any third-party site you visit. Tibb e Sina is not responsible for the content or privacy practices of external websites.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify customers via WhatsApp or email if the changes materially affect how we use your data.

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: info@tibbesina.pk
• WhatsApp: 0300-1234567
• Address: Tibb e Sina, Lahore, Pakistan